Refund policy

At AVENZA, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions below.

1. 7-Day Return Window

Customers can request a return within 7 days of delivery. Requests made after 7 days may not be accepted.

2. Return Conditions

To be eligible for a return:

The product must be unused and in its original condition.
The product should be returned with its original packaging and accessories.
The item must not be damaged due to customer misuse.
Proof of purchase or order details may be required.
3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and clear photos/videos of the item.